Privacy

Privacy Notice - transparency of data protection

Being transparent and providing accessible information to individuals about how we will use their personal data is important for our organisation. The following are details on how we collect data and what we will do with it:

What information is being collected?

The personal information we collect might include your name, address, email address, email click through information, IP address, and information regarding what web pages are accessed and when.

If you make a purchase online, over the telephone or for a mailorder your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

If you have applied for a job, we will collect your CV, covering letter and contact details.

Who is collecting it?

Llio

How is it collected?

We obtain information about you when you use our website, when you place an order, request a catalogue, join our mailing list, enter a competition or submit feedback.

Cookies

Session Cookies - We use a session cookie to remember your login for you and what you've put in your basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionalities on the site will be broken.

Google Analytics – We use this to understand how the website is being used in order to improve the user experience.

Why is it being collected?

We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.

Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.

If you opted in, we also use the information to keep you up to date with Llio: mailing new catalogues and sending emails as appropriate. You can opt-out at any time.

If you have opted in, we may make your postal mailing list available to carefully selected companies. You can opt-out at any time.

For purposes of quality control and training, calls and emails may be monitored.

How will it be used?

We may use your information to:

• Process any orders that you have made.
• To carry out our obligations arising from any contracts entered into by you and us.
• Dealing with entries into a competition;
• Seek your views or comments on the products or services we provide.
• Notify you of changes to our services;
• Send you communications which you have requested and that may be of interest to you, including: Catalogues, Mailings, Activities, Promotions and Product Launches. 
• If you have opted in to hear from carefully selected partners.

Right of rectification 

You have a right of rectification of data. If there are any errors in the data we hold, please submit a change request at.

Identity and contact details of any data controllers

info@llio.love

Details of transfers to third country and safeguards

As part of the services offered to you, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Retention period

Transactional Data is anonymised following 5 years of dormancy. After this time transactional information may used for analysis use only. 

If you have applied for a job, but been unsuccessful, we will keep your records on file for not more than 3 months, unless you request otherwise. If you have previously been employed by Llio, your personal details and salary information will be retained for six year, as required by law.